Refund Policy

1. INTRODUCTION 

This Refund Policy (“Policy”) outlines the terms and conditions for requesting refunds for fees paid for services provided on the Eezy Classified platform (“Platform”). Please read this Policy carefully to understand our refund process and guidelines. By using the Platform, you agree to comply with this Policy. 

2. REFUND ELIGIBILITY 

We offer refunds under the following circumstances: 

1. In the event that we are unable to deliver the value-added service as specified in your order. 

2. If you cancel a value-added service before the work has commenced. 

3. If the value-added service received is substantially different from what was ordered. 

4. If technical issues, errors, or system failures prevent the completion of the value-added service. 

5. If you are charged an incorrect amount for the value-added service. 

6. If you are accidentally billed multiple times for the same value-added service. 

7. If your payment method is charged without your consent or authorization for a value-added service that you did not request. 

8. In exceptional cases, where we determine that extenuating circumstances warrant a refund, we may consider such requests on a case-by-case basis. 

3. REFUND PROCESS 

A request for a refund, will follow these steps: 

1. Contact Customer Support: Send an email to hello@eezygroup.net or contact our customer support team through customercare@eezygroup.net with your refund request. Please include the following details: 

1. Your full name and contact information. 

2. The service for which you are requesting a refund. 

3. A brief explanation of the reason for your refund request. 

4. Any supporting documentation or evidence if applicable. 

2. Review and Verification: Our team will review your refund request within 1 business day and may reach out to you for additional information if needed to verify the circumstances. 

3. Refund Approval: If your refund request is approved, we will process the refund within 2-3 business days. The refund will be issued to the original payment method used for the purchase. 

4. NON-REFUNDABLE SERVICES 

Please note that certain services and fees are non-refundable, including but not limited to listing fees, preferential listing fees, and any services that have already been provided or partially performed. 

5. GENERAL REFUND CONDITIONS 

1. All refund requests must be made within 14 days from the date of payment. 

2. Refunds will be processed to the original payment method used. 

3. In the case of disputes, we may request supporting documentation or evidence. 

4. We reserve the right to deny refund requests if it is determined that the request does not meet our refund policy criteria. 

5. By using the services provided by eezy classified, you agree to abide by this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance using the above provided emails. We are committed to ensuring a fair and transparent experience for all users on our platform. 

6. HOW TO CONTACT US 

If you would like to contact us on any topics in this term, you can email us at info@eezygroup.net  or submit a request via our digital platforms. 

7. APPLICABLE LAW 

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by laws of the Republic of Kenya. We both agree to the exclusive jurisdiction of the courts of the Republic of Kenya. 

8. AMENDMENTS  

We may amend these terms from time to time and you are   advised to visit this site regularly to check for any amendments.